Pulse Survey App to help Not-for-Profit Organisations and People

Context

Australian Not-for-Profit organisations employ 1.3 million people and 3 million volunteers to help the homeless, educate the children, feed the hungry, support the arts, enable sports and community, among other. To help them become better at what they do, a UWA initiative called `Learning for Purpose' developed and deployed a first generation suite of People Analytics. Using a scaleable web-based survey and reporting system, we provide - for free - Not-for-Profit organisations the opportunity to measure, diagnose and change the states of their worker well-being, learning, and happiness. See learningforpurpose.org/analytics.

Problem

Much of the required data is collected through an online surveys that is long and complex. For instance, it takes about 40 minutes to respond to 300 items. As a result, many people and organisations are discouraged from participating, and such surveys may only be conducted once a year. A typical survey system also runs like a web-page, and requires invitations to participate to be send by email, often ignoring more contemporary means such as instant messaging or app reminders. We need to do better

Approach

Technology can help gather people data through shorter surveys repeated at regular intervals. Such Pulse Surveys may be run at the end of every month or week, with a relatively small amount of items to respond to. Realising this through an App (e.g., progressive web app) enables a better user experience, better survey management (e.g., on system reminders), and potential for built-in feedback.

Goal

The project team is asked to build an end-to-end analytics pipeline for sentiment analysis using various existing technologies (e.g., Google Cloud Natural Language API). The intellectual and engineering contribution is to:
  1. understand different user needs: researcher seeking raw scores vs. manager seeking applied insights
  2. stitch together a series of cloud-based systems: Qualtrics survey system, Google BigQuery, web page/sheets
  3. test and iterate with applied data, visualise online, document to enable future development
Likely involves existing and bespoke code in JS, HTML5, CSS3, node.js

Benefit

Not-for-Profit workers need to take less time off, are more motivated to participate, and remain more productive to do more good. Such a system may also be used to enhance student feedback and learning, among other.

Dr Ramon Wenzel operates at the nexus of people science, analytics, and tech. A functional end-to-end implementation into the existing Workforce Analytics Dashboard at Learning for Purpose is rewarded with $500 for the project team.

Client

Contact Person: Dr Ramon Wenzel (Research Ass/Professor, Business School, Centre for Social Impact)
Telephone: 08 6488 5675
Email: [email protected]
Preferred method of contact: any
Location: on campus 39 Fairway, Crawley | Tue-Fri

Client Unavailability

None

IP Exploitation Model

The client wishes to use a Creative Commons CC BY-NC model to deal with IP embodied in the project.