360 Degree Feedback Analytics Pipeline to help Not-for-Profit Leaders and Organisations

Context

Australian Not-for-Profit organisations employ 1.3 million people and 3 million volunteers to help the homeless, educate the children, feed the hungry, support the arts, enable sports and community, among other. To help them become better at what they do, a UWA initiative called `Learning for Purpose' developed and deployed a first generation suite of People Analytics. Using a scaleable web-based survey and reporting system, we provide - for free - Not-for-Profit organisations the opportunity to measure, diagnose and change the states of their worker well-being, learning, and happiness. See learningforpurpose.org/analytics.

Problem

Leaders (e.g., CEO, Managers, anyone really) of Not-for-Profit organisations are responsible for strategic direction, resource allocation and motivating others. Most large and small NFP organisations are unusually dependent on the quality of their leadership. A fundamental challenges for these leaders is to gather and understand honest feedback that can help them and others become better at what they need to do. Most surveys only ever tap into some biased self-assessment or limited set of feedback. We need to do better

Approach

Technology can help facilitate gather and analyse the best feedback which comes from all those around us. Namely, effective and inspirational leaders are open to and thrive from feedback from those around them, including their governance board, executive peers, subordinates etc. Aggregating these perspectives into unbiased `360 degree' feedback can inform personal strengths and opportunities for development in order to improve leadership performance. This opens up honest lines and topics for communication.

Goal

The project team is asked to build an end-to-end analytics pipeline for sentiment analysis using various existing technologies (e.g., Google Cloud Natural Language API). The intellectual and engineering contribution is to:
  1. understand different user needs: researcher seeking raw scores vs. manager seeking applied insights
  2. stitch together a series of cloud-based systems: Qualtrics survey system, Google BigQuery, web page/sheets
  3. test and iterate with applied data, visualise online, document to enable future development
Likely involves existing and bespoke code in JS, HTML5, CSS3, node.js

Benefit

Improving feedback to Not-for-Profit leaders helps them, and thus their employees and volunteers, and thereby the world at large become a better place. Such a system may also be used to enhance student feedback and learning, among other. Dr Ramon Wenzel operates at the nexus of people science, analytics, and tech. A functional end-to-end implementation into the existing Workforce Analytics Dashboard at Learning for Purpose is rewarded with $500 for the project team.

Client

Contact Person: Dr Ramon Wenzel (Research Ass/Professor, Business School, Centre for Social Impact)
Telephone: 08 6488 5675
Email: [email protected]
Preferred method of contact: any
Location: on campus 39 Fairway, Crawley | Tue-Fri

Client Unavailability

None

IP Exploitation Model

The client wishes to use a Creative Commons CC BY-NC model to deal with IP embodied in the project.